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- Featured campaign
Product feedback
Join the feedback adventure! Uncover what your loyal explorers truly cherish.View details
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- Resources
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- Featured Campaign
Generate subscribers
Dive into a sea of engagement! Turn curious visitors into loyal adventurers with us.View details
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Our Campaigns
Customer survey
FEEDBACK FUELS GROWTH!
Insightful Customer Surveys
Understanding your customers is like finding a treasure map to success. Anomate’s “Customer Survey” campaign is your trusty compass, guiding you through the sea of customer opinions. It’s all about gathering those golden nuggets of feedback to refine your offerings and enhance the shopping experience. By tapping into the minds of your customers, you’re not just selling; you’re building a community that feels heard and valued.
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How does it work?
- Choose between crafting your own survey or selecting from a range of pre-designed ones, tailored to different customer insights.
- Send your survey to a random selection of subscribers, inviting them to share their thoughts.
- Offer coupons in survey emails as a token of appreciation for the time and effort your customers put into providing feedback.
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What’s included?
- Seamless integration with your e-commerce platform.
- Set-and-forget automated workflow; you do it once, Anomate does the rest.
- Surveys your way – pick from ready-to-roll ones or customise your own.
- Personalised email content, tweakable by hand or with a bit of AI wizardry.
- Option to add a coupon to encourage customers to complete the survey.
- Enhance your emails with dynamic, reusable and customisable widgets for a personal touch.
- Real-time analytics to keep tabs on how your campaign’s doing.
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Frequently asked questions
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What types of questions can I include in the survey?
You can include a variety of question types such as radio buttons (single-choice), checkboxes (multiple-choice), open-ended questions, and rating scales. This variety allows for comprehensive feedback from your customers.
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Can I control the daily frequency of survey emails sent?
Yes, during the campaign setup, you have the flexibility to define the exact number of survey emails sent out daily. This allows you to tailor the frequency according to your campaign goals and the size of your subscriber base.
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How are the survey participants selected?
Participants are randomly selected from your subscriber list, ensuring a diverse range of feedback. You can set audience criteria to target specific customer segments such as VIPs, frequent buyers, or occasional shoppers.
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How can I access individual responses to gather insights?
You can view each participant’s survey responses in detail through the campaign dashboard. This feature allows you to gather individual insights, helping you understand specific customer experiences and preferences.